Terms & Conditions

These Terms & Conditions (the "Terms", "Agreement") constitute a legally binding agreement between you (the "User", "Player", "You") and mpoyou (the "Platform", "Company", "We", "Us", "Our"), governing your access to and use of the mpoyou online gaming platform, including all associated websites, mobile applications, services, and content (collectively, the "Services"). By registering an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately discontinue use of the Services and refrain from creating an account.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" means the personal user account created by the Player on the mpoyou platform, which allows access to all gaming services, deposits, withdrawals, and promotional offers.
• "Balance" means the total funds available in your Account, including deposited funds, bonus funds, and winnings, displayed in Indonesian Rupiah (IDR).
• "Bonus" means any promotional offer, free bet, cashback, reload bonus, or other incentive provided by mpoyou to Players, subject to specific terms and wagering requirements.
• "Game" means any casino game, slot machine, live dealer game, table game, sports betting market, lottery draw (including togel), or other gaming product available on the mpoyou platform.
• "KYC" (Know Your Customer) means the identity verification process required by mpoyou to confirm Player identity, age, and address in compliance with international anti-money laundering regulations.
• "Real Money" means funds deposited by the Player using personal funds via bank transfer, e-wallet, or other approved payment methods, as distinct from Bonus funds.
• "Withdrawal" means the process of transferring funds from your Account balance to your designated bank account or e-wallet.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

You must meet the following eligibility criteria to register and use mpoyou services:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher. mpoyou strictly prohibits underage gambling and will immediately terminate any account found to be held by a person under the legal age.
• You must be a resident of Indonesia and physically located within Indonesia when accessing the Services. Use of VPNs, proxies, or other tools to obscure your location is strictly prohibited.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of mpoyou complies with all applicable local, state, and national laws.
• You must not be listed on any self-exclusion register, banned player list, or regulatory restriction database.

2.2 Account Registration Process

To create an Account, you must provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, email address, phone number, and residential address. You agree to:

• Register only one Account per person. Multiple accounts (also known as duplicate accounts or alternate accounts) are strictly prohibited and will result in immediate suspension and forfeiture of all balances.
• Provide truthful information that matches your government-issued identification documents. Providing false, misleading, or fraudulent information is a material breach of this Agreement.
• Complete the KYC verification process within 30 days of account creation or before making your first withdrawal, whichever comes first. Failure to complete KYC may result in withdrawal delays or account suspension.
• Keep your Account credentials (username and password) confidential. You are solely responsible for all activities conducted under your Account, whether authorized or unauthorized.

2.3 Restricted Persons

The following individuals and entities are prohibited from registering or using mpoyou services:

• Employees, directors, officers, consultants, or agents of mpoyou or its affiliated companies, and their immediate family members.
• Employees of gaming software providers, payment processors, or other business partners with whom mpoyou has contractual relationships.
• Individuals who have previously had an Account closed due to Terms violations, fraud, or abusive behavior.
• Politically exposed persons (PEPs) or individuals subject to international sanctions, unless cleared through enhanced due diligence procedures.

3. Account Responsibilities

3.1 Security Obligations

You are solely responsible for maintaining the security and confidentiality of your Account. This includes:

• Choosing a strong, unique password and updating it regularly.
• Never sharing your login credentials with third parties, including friends, family members, or customer support representatives (mpoyou staff will never ask for your password).
• Logging out of your Account after each session, especially when using shared or public devices.
• Immediately notifying mpoyou if you suspect unauthorized access to your Account or any security breach.

mpoyou will not be liable for any losses resulting from unauthorized use of your Account if you have failed to take reasonable security precautions.

3.2 Account Accuracy and Updates

You must ensure that all information associated with your Account remains accurate and up to date. If your personal details change (address, phone number, email, bank account), you must update your Account settings immediately. Failure to maintain accurate information may result in delays in withdrawals, bonus forfeiture, or account suspension.

4. Deposits and Withdrawals

4.1 Deposits

mpoyou accepts deposits via the following methods: Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). By making a deposit, you confirm that:

• The funds deposited are your own legal property and are not derived from illegal, fraudulent, or criminal activities.
• The payment method used is registered in your own name. Third-party deposits (payments made from accounts not in your name) are strictly prohibited and will be refunded minus processing fees.
• You understand that deposits are processed instantly in most cases, but may be subject to delays due to banking system maintenance, public holidays, or technical issues beyond mpoyou's control.
• There is no minimum deposit requirement for standard accounts, though certain bonuses may have minimum deposit thresholds as specified in their terms.

4.2 Withdrawals

Players may request withdrawals of their Real Money balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC completed) before your first withdrawal. Subsequent withdrawals may proceed without additional verification unless requested by our compliance team.
• Withdrawals must be made to a bank account or e-wallet registered in your own name. The name on your withdrawal account must match the name on your mpoyou Account and KYC documents.
• Withdrawals are typically processed within 3-15 minutes during business hours (08:00-22:00 WIB). Requests made outside business hours will be processed on the next business day.
• Minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits apply based on your account verification level and VIP status (standard accounts: Rp 50.000.000 per day; VIP accounts: higher limits apply).
• Bonus funds cannot be withdrawn until all associated wagering requirements have been met. See Section 5 for detailed bonus terms.
• mpoyou reserves the right to request additional verification documents before processing large withdrawals (exceeding Rp 20.000.000 in a single transaction) or if suspicious activity is detected.

4.3 Anti-Money Laundering (AML) Compliance

In compliance with international anti-money laundering regulations, mpoyou requires that all deposits be wagered at least once before withdrawal. This means you must place bets totaling at least 100% of your deposited amount before requesting a withdrawal. Deposits that are withdrawn without any gameplay may be subject to administrative fees of up to 10% to cover payment processing costs.

5. Bonuses and Promotions

5.1 General Bonus Terms

mpoyou offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and special event promotions. All bonuses are subject to the following general conditions unless otherwise specified:

• Eligibility: Bonuses are available only to Players who meet the eligibility criteria specified in each promotion's terms. Typically, this includes minimum deposit amounts, specific game categories, and verification status requirements.
• Wagering Requirements: All bonuses carry wagering requirements (also called playthrough or rollover requirements) that must be met before bonus winnings can be withdrawn. Standard wagering requirements range from 20× to 40× the bonus amount, depending on the promotion. For example, a Rp 1.000.000 bonus with 30× wagering requires Rp 30.000.000 in total bets before withdrawal is permitted.
• Game Contribution Rates: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games (Baccarat, Blackjack, Roulette) may contribute only 10-20%. Some games (live dealer Baccarat, certain high-RTP slots) may be excluded entirely from bonus wagering.
• Maximum Bet Limits: While an active bonus is in your account, you must not place individual bets exceeding Rp 25.000 per spin/hand. Exceeding this limit may void the bonus and any associated winnings.
• Validity Period: Bonuses must be claimed and wagering requirements must be completed within the specified validity period (typically 7-30 days from activation). Unused or uncompleted bonuses expire automatically after this period.
• One Active Bonus: Only one bonus can be active on your Account at any given time. You must complete or forfeit your current bonus before claiming another.

5.2 Bonus Abuse and Forfeiture

mpoyou reserves the right to void bonuses and associated winnings if we determine that a Player is engaging in bonus abuse, including but not limited to:

• Creating multiple accounts to claim the same bonus multiple times (bonus hunting).
• Using betting strategies designed to exploit bonus terms (low-risk betting patterns, hedging bets across multiple accounts or platforms).
• Wagering primarily on excluded games or games with very high RTP to minimize risk while meeting wagering requirements.
• Colluding with other Players or using automated software/bots to complete wagering requirements.

Players found engaging in bonus abuse will have their bonuses and winnings forfeited, and their Account may be suspended or permanently closed.

6. Gameplay Rules and Fair Play

6.1 Game Integrity

All games on the mpoyou platform use certified Random Number Generator (RNG) systems or live dealer feeds from licensed providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft). Game outcomes are determined entirely by chance or the actions of live dealers, and cannot be predicted, influenced, or manipulated by Players or mpoyou.

Return to Player (RTP) percentages displayed for each game represent theoretical long-term statistical averages and do not guarantee specific results in any individual session.

6.2 Betting Limits

Each game has minimum and maximum bet limits displayed within the game interface. mpoyou reserves the right to adjust these limits at any time without prior notice. Players who consistently place unusual betting patterns (e.g., extremely large bets after long periods of inactivity, sudden bet size increases) may be subject to additional verification or betting limits.

6.3 Disconnections and Technical Errors

In the event of a disconnection during gameplay (due to internet connection loss, server issues, or software malfunction), the following rules apply:

• Slots and RNG Games: Any game round in progress will be completed automatically based on the outcome already determined by the RNG at the time of bet placement. When you reconnect, the result will be reflected in your balance.
• Live Dealer Games: If you disconnect during a live game, the hand will continue without your further input. For games where decisions are required (Blackjack), your hand may be played according to optimal strategy or folded, depending on the provider's rules.
• Sports Betting: Bets already placed and confirmed before a disconnection will stand. Bets not yet confirmed at the time of disconnection will not be processed.

If a game malfunctions or displays incorrect information (wrong balance, game freeze, visual glitches), you must stop playing immediately and contact customer support. Continuing to play after becoming aware of a malfunction may result in voided bets and winnings.

7. Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of this Agreement:

• Fraudulent Activity: Using stolen credit cards, falsified documents, or engaging in identity theft.
• Collusion: Coordinating with other Players to gain an unfair advantage, particularly in live poker or other player-vs-player games.
• Chip Dumping: Deliberately losing to another player in order to transfer funds between accounts.
• Automated Play: Using bots, scripts, or software to automate betting or gameplay.
• Advantage Play: Exploiting software bugs, glitches, or game errors to gain unfair advantage.
• Money Laundering: Depositing funds with the primary intent of withdrawing them without genuine gameplay, or using the platform to obscure the origin of funds.
• Reverse Engineering: Attempting to decompile, reverse engineer, or hack any part of the mpoyou platform or game software.
• Abuse of Customer Support: Harassing, threatening, or using abusive language toward mpoyou staff.

Engaging in any prohibited activity will result in immediate account suspension, forfeiture of all balances (deposits and winnings), and potential reporting to law enforcement authorities.

8. Limitation of Liability

8.1 Service Availability

While mpoyou strives to provide uninterrupted service, we do not guarantee that the platform will be available at all times. The Services may be temporarily unavailable due to scheduled maintenance, server upgrades, technical issues, or circumstances beyond our control (internet outages, DDoS attacks, natural disasters). mpoyou will not be liable for any losses incurred during periods of service unavailability.

8.2 No Guarantee of Winnings

mpoyou makes no representations or warranties regarding the likelihood of winning. All gambling involves risk, and Players may lose some or all of their deposited funds. Past performance, RTP percentages, and statistical data do not guarantee future results. You acknowledge that gambling is undertaken at your own risk.

8.3 Maximum Liability

To the maximum extent permitted by law, mpoyou's total liability to you for any claims arising from or related to your use of the Services shall not exceed the total amount deposited into your Account during the six (6) months immediately preceding the event giving rise to the claim. mpoyou shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or emotional distress.

9. Account Suspension and Termination

9.1 Termination by Player

You may close your Account at any time by contacting customer support. Upon closure:

• Any remaining Real Money balance will be returned to you via your registered withdrawal method, minus any outstanding fees or charges.
• Active bonuses and bonus winnings will be forfeited.
• You must complete all wagering requirements before requesting account closure if you wish to withdraw bonus-related winnings.
• Account closure is permanent and cannot be reversed. If you wish to return to mpoyou in the future, you must create a new Account (subject to eligibility verification).

9.2 Termination by mpoyou

mpoyou reserves the right to suspend or terminate your Account immediately, with or without prior notice, if:

• You breach any provision of these Terms & Conditions.
• We suspect fraudulent, illegal, or abusive activity on your Account.
• You fail to complete KYC verification within the required timeframe.
• You provide false, misleading, or fraudulent information.
• Your jurisdiction changes such that your use of the Services would violate applicable law.
• You request closure under our self-exclusion or responsible gaming programs.

Upon termination by mpoyou, your Account will be closed, access to the Services will be revoked, and any remaining balance will be handled according to the reason for termination. In cases of fraud or Terms violations, mpoyou may withhold funds pending investigation and may report the matter to relevant authorities.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which mpoyou is licensed to operate, without regard to its conflict of law provisions. By using the Services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes.

10.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from or relating to these Terms or your use of mpoyou services, you agree to first attempt to resolve the issue informally by contacting our customer support team. If the dispute cannot be resolved within 30 days, you may escalate the matter to formal arbitration or mediation as provided by applicable law.

10.3 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in any class action lawsuit or class-wide arbitration against mpoyou.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of mpoyou services, please contact us through the following channels:

• Email: [email protected] (monitored 24/7)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the mpoyou website
• Response Time: We aim to respond to all inquiries within 2 hours during peak times and within 24 hours during off-peak periods.

12. Changes to Terms & Conditions

mpoyou reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated to Players via email, on-site notification, or prominent posting on the homepage. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of updates.

If you do not agree with any changes, you must immediately stop using the Services and close your Account. Continued use after changes are posted signifies your binding acceptance of the new Terms.

13. General Provisions

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.

13.2 Entire Agreement

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and mpoyou regarding your use of the Services, and supersede all prior agreements, understandings, and communications, whether written or oral.

13.3 No Waiver

The failure of mpoyou to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of mpoyou.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of mpoyou. mpoyou may freely assign or transfer its rights and obligations under these Terms to any third party without restriction.

By creating an account and using mpoyou services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.